1. GENERAL
1.1 These terms and conditions are stipulated between (1) CasasVLC SL (the “Company”, “We”, “We”) with registered office in Valencia with CIF B40538910, address in Carrer de Crevillent 12, 46022 Valencia and (2) You (“You”, the “Customer” and all members of your group collectively referred to as “Guests”).
1.2 This contract is stipulated at the time of booking.
1.3 You hereby accept these terms and conditions on your behalf and for all members of your group, whether you are booking as a guest or on behalf of others. Furthermore, by visiting or using our website, you agree to comply with the terms and conditions of the website.
* These terms and conditions apply to all bookings made through the website at casasvlc.com (the “Website”), e-mail, telephone or other means.
2. INFORMATION SUPPLIED ON THE SITE
2.1 The user is solely responsible for the use of our website and any transactions made during the rental of accommodation.
2.2 reasonable attention has been given to ensure that the content of our website (and / or other means of promotion or publicity) is correct, but is subject to change at any time without notice. All the content of our website (and / or other means of promotion or publicity) is published in good faith. We do not guarantee that any content on our website (and / or other means of promotion or advertising) accurately or completely describes any of the accommodations.
2.3 Our website may link to other websites and we are not responsible for the policies, content or data security of these linked websites.
2.4 Our website (and / or other means of promotion or advertising) will only have a general representation of the displayed accommodation. The dimensions, design, furnishings, furnishings and actual structures may vary.
3. BOOKING PROCEDURE
You can book online through the website, e-mail or on the phone.
3.1 You can book online and search the available accommodation on our website. When you make a reservation through our website, the rates you see on the website at the time of booking are the rates we apply. If there are any unexpected changes or booking problems, we will automatically contact you first for your approvals / instructions before arranging alternative accommodation.
3.2 Unless otherwise agreed with you, a payment of 30% of the total cost of the reservation is required at the time of booking. Once we receive your full payment, we will send you a booking confirmation via email. Please check carefully and inform us of any errors or omissions immediately.
3.3 By sending and confirming the secure online booking, the user confirms that he has read and accepted the terms and conditions and the cancellation policy. The confirmation e-mail we send will include the booking details, including but not limited to: the booking code, cancellation policy, address and telephone number of the arrival contact.
PHONE/E-MAIL
3.4 If you book accommodation by phone or e-mail, you will receive an email confirming your reservation together with payment instructions.
GENERAL
3.5 It is very important that you notify us in writing of any special requirements, such as the size of the accommodation, the location of the accommodation or other special requirements at the time of booking. We can not guarantee that all your needs will be met even if we do everything possible to do so.
3.6 Understand that the owner has made every effort to accurately describe the Accommodation through images and written descriptions. If the accommodation does not meet your expectations, but it meets the description of the accommodation provided on the Website that you will not be entitled to a refund of the rental money and will have no right or appeal against the owner.
4. PAYMENT AND DEPOSIT
4.1 You have to pay a deposit of 30% of the total cost of the reservation at the time of booking. The balance must be paid in full no later than two weeks before the check-in date. If you can not pay in full by that date, we will cancel your reservation and will no longer have any liability to you.
4.2 If you decide to check out in advance, you will not be entitled to a refund of the amounts you have paid.
4.3 It is the user’s responsibility to carefully check the accommodation upon arrival. Please inform us immediately if the accommodation is not as described at the time of booking.
4.4 Reservation fees include access to free WiFi in the accommodation, all bills and fees.
4.5 In the event of an emergency beyond the control of the owner of the accommodation, they may decide, in their absolute discretion, to cancel the bookings. In the event that the owner of the accommodation decides to cancel the booking, we will let you know immediately and we will refund the booking fees you have paid for the accommodation.
4.6 The deposit for damage to property or inventory losses will be reimbursed within 7 working days of check-out, once verified that the property and inventory are in the same condition delivered on your arrival. In case of damage or loss, we will reduce the amount necessary. In this case, you will receive a detailed receipt of the costs.
5. ARRIVAL AND CHECK-IN
5.1 Our host will meet you at the apartment to welcome you and give the keys.
5.2 Please note that you will be asked to present the booking confirmation e-mail, the credit / debit card you used to pay for the accommodation at the time of booking and an official photo ID (passport).
5.3 Before arrival, we will provide instructions and directions to reach the accommodation.
5.4 Standard check-in times are between 15:00 and 21:00 pm every day of the week. In case you can not check in during these times, we can arrange for your check-in. Please contact us when booking to discuss this with us.
5.5 Employment must be limited to the maximum number of persons agreed and paid (additional costs may apply for larger groups for the preparation, bed linen and linen provided for them).
6. DURING YOUR STAY
6.1 We operate a non-smoking policy in all accommodation.
Smoking is not allowed in the accommodation or in the common areas of the accommodation. Only at balcony of terrace if applicable.
6.2 If, in our reasonable opinion, there will be traces of smoking in the accommodation during the stay, an extra cleaning fee will be charged for the extra cleaning of the apartment. The cost for extra cleaning and deodorization is 100 €. In addition, you will be responsible for any expenses incurred by us in the event that we transfer the next guests due to smoking in the accommodation while being deodorized.
6.3 Animals are not admitted to the accommodation.
6.4 The Guest undertakes to keep the unit and all the furniture, equipment and effects in the same state of repair and conditions of the beginning of the reservation period (unless reasonable wear) and will have to pay the Company or the Owners the value of any part of the unit, furniture, furnishings, accessories and effects so destroyed or damaged that it can not be restored to the previous conditions.
6.5 Breakages and damage must be reported as soon as possible. The guest must allow the Company or the Owner and / or its agents to enter the unit to inspect the state, with reasonable notice, except in the event of an emergency when immediate access must be guaranteed.
6.6 The Guest must not use the unit or allow its use for dangerous, offensive, noisy, illegal or immoral activities or carry out any act that may be a nuisance to the owner, the Company or the neighbors. Community regulations must be respected at all times. Smoking is not allowed inside our units and the Guest and any member of his party undertakes not to smoke inside the unit.
6.7 The Company or the Owner and / or its agents reserve the right to ask the guest and his / her part to leave the property (without compensation of the guest or any member of his party) if this is deemed necessary by the Company and / or its agents in the event of serious violations by the Host of the Agreement or their behavior that could endanger the security of the property or personnel. If complaints about antisocial behavior or breakage or unreasonable damage are presented or smoke restrictions are not observed, we will notify the host of the violation and non-compliance with this authorization and the Company or agents will have the right to terminate the contract.
6.8 The Agreement is personal to the Guest. The Guest must not use the unit except for the purpose of a holiday on the part of the Guest and not for any other purpose or longer period. The maximum capacity of the unit must not be exceeded. If the Guest wishes to exceed this limit, he must first obtain written permission from the Company and / or the Owner. If authorization is granted, an additional fee will be charged.
7. DEPARTURE AND CHECK-OUT
On the day you should check-out from your accommodation, please leave the keys in the room above the table clearly visible and close the door of the accommodation behind you. Unless otherwise agreed by us, it is necessary to check-out from the accommodation by 11:00 on the day of departure. The Guest undertakes to ensure that the unit remains reasonably clean and tidy (do not leave dirty dishes and dishes in the sink and throw the trash in the appropriate containers outside the apartments). The Guest agrees to pay an additional additional cost to cover the costs of an extra and unusual cleaning request if the Guest does not comply with this clause.
8. DAMAGE TO THE PROPERTY
8.1 On the day of your departure, we will carry out an accurate inspection. We will then check the accommodation for any damage or missing after your check-out.
8.2 If, in our reasonable opinion, you have damaged the accommodation or taken away something owned by the Company or the Owner, we will charge your debit / credit card an amount equal to the cost of compensation for the damage.
9. CANCELLATION
9.1 If you wish to make changes to the booking, you must do so in writing. We will contact you to offer suitable alternative accommodation of similar type and standard in a similar location for the same dates. If any changes to the booking are accepted by us, we will charge an administrative fee of €50,-. This administrative fee is non-refundable and will vary depending on the changes you wish to make to your booking. If you decide not to proceed with the change, your reservation will be canceled based on our cancellation policy. You must notify us within 24 hours if you wish to accept any changes or accommodation offered. We will try to contact you by e-mail or by phone to get an answer. If we do not receive an answer promptly, we will cancel the booking in accordance with our cancellation policy.
9.2 If you wish to cancel your booking at any time, the terms of our cancellation policy apply:
The cancellation policy (if you cancel the reservation), is as follows:
– Cancellation more than 30 days before arrival: full refund;
– Cancellation from 29 to 15 days before arrival: we hold 30% of the total cost of the reservation;
– Cancellation from 14 to 8 days before arrival: we hold 50% of the total cost of the reservation;
– Cancellation from 7 to 0 days before arrival: we hold 100% of the total cost of the reservation.
10. MODIFICATIONS AND EXTENSIONS
10.1 If you wish to extend your stay, you must send us an e-mail request at least 3 days before the end of your stay. The request is not granted until you receive confirmation of the email extension. The extension of the stay is subject to availability.
10.2 It is possible to offer alternative accommodation (subject to availability) if the preferred accommodation is not available for all or part of the extension period required for any reason.
10.3 Note that different rates may apply for any extension request.
10.4 Once your extension has been confirmed, you will be asked for the full payment of the additional commissions.
10.5 These terms and conditions apply to all extensions.
11. CIRCUMSTANCES BEYOND OUR CONTROL
Except as expressly provided in these terms and conditions, we assume no responsibility for:
– any changes, cancellations, losses or damages suffered by the user;
– other circumstances beyond our control such as fire, flood, exceptional weather conditions, epidemics, destruction or damage to property caused by any cause (other than our negligence) and all similar situations.
12. RATES, ADDITIONAL COSTS AND SERVICES
12.1 Rates for accommodation include Wi-Fi service, linen, towels, utility bills and taxes.
12.2 We can provide additional services, like private (city) tours (and subject to availability).
12.3 In case of loss or damage to the keys or blocking of the accommodation, a call service fee of € 25,- will be applied. These charges must be paid immediately. We will make every effort to ensure you have a peaceful stay, however, we can not guarantee or be held responsible for any breakdown or interruption of services to the accommodation, building or area, including electricity, air conditioning, water or damage to the Internet, TV , including interruptions or noise caused by repair work carried out in another part of the accommodation or area.
12.4 You must allow us and our representatives (including the workers) to access the accommodation at any reasonable time during the occupation to fix any faults in the services (except in emergencies or where a problem needs to be resolved quickly and you can not be contacted in time – in these situations we have the right to enter the accommodation at any time without notice, even if we will try to give you such notice whenever possible).
13. COMPLAINTS AND DISPUTES
13.1 Please call in case of problems so that it can be quickly resolved. If you are not satisfied with our response, you can file your complaint by email at info@casasvlc.com.
You will receive an answer within 1 business day.
13.2 The use of the accommodation for any illegal or immoral purpose or the use of any illegal substance and / or parts (or equivalent thereof) is not permitted and will result in immediate cancellation of the reservation.
13.3 We reserve the right to take back possession of the accommodation from you if you do not leave the accommodation at the end of your stay if you do not comply with clause 13.2 above. You will have to reimburse us for all costs, losses and expenses (including legal fees) incurred to resume possession of the accommodation.
13.4 If the Guest finds on arrival that there is a problem, or a reason for complaint, the Guest should immediately contact the representative of the Company. Reasonable measures will therefore be taken to assist the guest.
As a rule, the Company will not make any reimbursement in respect of complaints lodged after the departure of the guest from the accommodation if the guest has not filed the complaint or made known the problem to the local contact during the holiday. If the guest wishes to comment on their stay, a comment / suggestion form can be completed and left in the accommodation, or alternatively sent by email directly to the Company. All complaints submitted after the departure of the guest must be submitted in writing and sent by email to the Company and received no later than 7 days from the date of departure.
14. GENERAL
14.1 Any claim submitted by you in relation to accommodation must be addressed to the owner of the accommodation.
14.2 Each party acknowledges that this Agreement constitutes the entire agreement and understanding between the parties in relation to the subject matter of this Agreement and supersedes all previous discussions, understandings and agreements between the parties and their agents except those agreed in writing by we and you.
14.3 Each party further agrees that, in signing this Agreement, it does not rely on statements, warranties or representations made or rendered (either negligently or innocently and if expressed or implied), or acts or omissions by or on behalf of the other party. relation to the subject matter of this Agreement (except those expressly established in this Agreement) and undertakes not to apply or pursue any right or remedy in relation to this object in a manner different from the provisions of this Agreement.
14.4 These terms and conditions and all matters arising from or in connection with your reservation must be interpreted and enforced in all respects in accordance with Spanish law and both parties irrevocably submit to the exclusive jurisdiction of the Spanish courts on any matter or claim arising from or in connection with this.
14.5 If any provision of this Agreement should be held to be illegal, void or unenforceable, such provision will be deemed canceled and its cancellation will not affect the validity and applicability of the remaining provisions.
14.6 We reserve the right to update our terms and conditions at any time.
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